Curricula Vita

Claudia Morgan
Web Developer / Web Producer
http://www.claudia-morgan.com
morgan94602@gmail.com

Professional Profile

Innovative web professional with over ten years of web content and design experience
Experienced in both technical and academic setting, bringing extensive set of both hard and soft skills to any organization
Pro-active self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen
Able to think critically and creatively to solve complex problems
Successful in a broad range of industries and positions.

Technical Skills

Internet Technologies: HTML, XHTML, CSS
Web Tools: Adobe Creative Suite (Dreamweaver, Fireworks, Photoshop, Flash) CSE HTML and CSS Validator, Firefox Firebug, various FTP clients, etc.
Application Software: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Adobe Acrobat Professional (PDF), Microsoft Visio, etc.
LMS/CMS: Prometheus, Moodle, Interwoven Teamsite, SharePoint, Wordpress, Joomla, some Drupal
Previous experience with both IIS and Apache servers

Experience

Kaiser Permanente Health Plan | Oakland, CA: Performance Support Web Content Manager, Health Plan Institute; 2009; Increased web traffic by 10% through regular consultations with executives and key stakeholders to improve user experience, remove “stale” content, and provide “just in time” information. Supervised online content developers including hiring, coaching and all performance management functions. Researched, implemented and documented web standards for inserting interactive multimedia into web content. Tracked website performance through analytics and provided monthly reports to executive-level man-agement Directed branding efforts to provide consistent standards, authoring a new web style guide with usage guidelines, templates, tools, and suggestions for consistency. Provided technical and content customer support by phone and email.

University of California Office of the President | Oakland, CA: Web and Multimedia Coordinator, Human Resources and Benefits Communications; 2006 - 2009; Provide process, design, policy and content direction to creative staff and resolve creative issues. Manage and coordinate multiple projects from inception to completion including webpage and website design, video production and on-line products. Develop and establish project and production timelines, schedules and resources. Developed best practices, processes and innovations to speed development timeline and ensure messaging consistency Websites include: At Your Service, Office of the President HR Site, UC Living Well, Diversity, Human Resources reorganization site, Business Officer's Institute, Sexual Harassment and more

UC Berkeley Extension | Berkeley, CA: Senior Academic Director/Acting Chair; 2004 - 2006; All duties as Director, Instructional Development & Technology (below), plus: Responsible for providing about $3.7M in revenue to Extension via student enrollments. Managed annual unit budget, including staff payroll, instructor pay-roll and support, and delivered over 50% in instructional net to institution's bottom line. Provided streamlined solutions to problematic student services issues including final examination process, call handling and reporting, and policy coordination.
: Director, Instructional Development & Technology; 1999 -2004; Recruited to design and lead course development from grant-financed to completely self-financed, focusing on operations and change management, process improvement, performance management, team solutions and academic quality. Analyzed existing technology and recommended crucial solutions to stabilize aging infrastructure. Provided leadership, strategic planning, coordination and management for all academic activities within the Online department, including curriculum development, instructor hiring and pay, course production and support, student satisfaction, and academic integrity. Managed the design, production, and implementation of 150+ undergraduate and professional-level courses. Oversaw a permanent staff of twelve, (including directors, supervisors, academics, and administrative staff) and 100 part-time instructors. Developed strategic external alliances and collaborative relationships both within and outside UC. Attained fast-track promotion through series of increasingly responsible positions.

Tandem Computers | Cupertino, CA: North American Sales Force Operation Project Manager; 1995 - 1999; Successfully coordinated the transformation of an 800+ sales operation into a mobile sales force, via use of laptops, intranets, 24/7 support and ongoing training. Managed an annual budget of $1.1M.
: Lead Advisory Support Engineer; 1985 - 1995; Provided pre- and post-sales hardware and software support for large-scale customers including Pacific Bell, Wells Fargo, Bank of America, and Kaiser Health Plan. Supervised six customer engineers and directed their work.

Claudia Morgan Technology Tamer | Oakland, CA: Owner and Managing Consultant; 1999 - Present; Created in-depth technology review for large East Bay non-profit. Project included creating a needs analysis through equipment inspection, staff interviews, training assessment, and application evaluation. Authored report detailing training plan, equip-met replacement, and upgrade strategy.
Work one-to-one with clients to demystify technology and allow them to use their computers in a more useful and stress-free environment.
Design and publish web sites for numerous small businesses, emphasizing simple layouts and effective links for faster customer access.

Education

M. A. | Management (Organizational Leadership)

John F. Kennedy University | Walnut Creek, CA

B. A. | Liberal Arts

New College of California | San Francisco, CA

A. S. | Computer Information Systems (equivalent)

Control Data Institute | San Francisco, CA

Honors and Awards

Personal Awards

UC Berkeley's Chancellor Award for Excellence in Management
Tandem TOPS award (given to organization's top two percent of performers)
Tandem Vice President's Award
Tandem Customer Engineer of the Year, SF Bay Area

Unit Awards (under my leadership)

University Continuing Education Course Award (non-credit) for online course, "Indexing: Theory and Application", 2005
University Continuing Education Course Award (non-credit) for online course, "Economic Indicators: Making Sense of Market Data", 2004
University Continuing Education Course Award (credit) for online course, "Psychology of Communication", 2004
University Continuing Education Course Award (credit) for online course, "History of Islam", 2003
University Continuing Education Course Award (non-credit) for online course, "Project Management", 2003
American Association of Independent Studies for online course, "Introduction to Business Law", 2003
American Association of Independent Studies for online course, "Mystery Fiction", 2002
American Association of Independent Studies for online course, "Introduction to Statistics", 2001
University Continuing Education Course Award (non-credit) for online course, "Creating Web Sites with HTML" (also course author and instructor), 2000

Technical Skills

Design Applications - Dreamweaver, Fireworks, Photoshop; familiarity with Macromedia Flash
Programming - XHTML, HTML, CSS, JavaScript
Applications - Microsoft Office, Adobe Acrobat Writer
Learning Management Systems - Moodle, eCollege, WebCt, Blackboard
Content Management Systems - Wordpress, Joomla

Professional Affiliations

Web Standards Group
The Web Standards Group is an international group for web designers and developers who are interested in web standards (HTML, XHTML, XML, CSS, XSLT etc.) and best practices (accessible sites using valid and semantically correct code).
University and College Webmasters
The University and College Webmasters is dedicated to assisting people responsible for implementing and maintaining web sites in a University environment.
International Webmaster's Association - HTML Writer's Guild
IWA-HWG provides educational and certification standards for Web professionals. IWA's initiatives now support more than 100 official chapters representing over 160,000 individual members in 106 countries.
Association for the Advancement of Computing in Education
The Association for the Advancement of Computing in Education (AACE) is an international, non-profit educational organization. The Association’s purpose is to advance the knowledge, theory, and quality of teaching and learning at all levels with information technology.
Educause (former member)
Educause's mission is to advance higher education by promoting the intelligent use of information technology. EDUCAUSE helps those who lead, manage, and use information resources to shape strategic decisions at every level.
SLOAN-C ALN (former member)
SLOAN-C ALN helps learning organizations continually improve quality, scale, and breadth of their online programs according to their own distinctive missions. Created with funding from the Alfred P. Sloan Foundation, Sloan-C encourages the collaborative sharing of knowledge and effective practices to improve online education in learning effectiveness, access, affordability for learners and providers, and student and faculty satisfaction.

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